Effective Date: June 1, 2026
At Dunnage Systems Inc., we stand behind every product we sell. This Refund and Returns Policy outlines the conditions under which returns are accepted, how refunds are processed, and the steps required to initiate a return. We encourage you to read this policy carefully before placing your order.
By purchasing from the Dunnage Systems Inc. online store, you agree to the terms outlined in this policy.
1. Product Warranty
All products sold by Dunnage Systems Inc. are warranted to perform in substantial accordance with their applicable specifications for a period of 30 days from the date of invoice. If a product fails to meet its stated specifications within this warranty period, Dunnage Systems Inc. will, at its sole discretion, either replace the defective product or issue a credit to the customer for the amount paid.
To make a warranty claim, written notice of the product defect must be submitted to Dunnage Systems Inc. within the 30-day warranty period. Claims submitted after this period will not be eligible for warranty coverage.
2. Return Eligibility
Returns are accepted within 30 days of the date of receipt of products, subject to the following conditions:
Products must be in their original, unused condition and in original packaging. Products that have been inflated, installed, or used in any capacity are not eligible for return. Non-stock items, specialty items, and custom-sized products are not eligible for return under any circumstances. Returns will not be accepted after 60 days from the date of receipt, regardless of the reason.
3. Restocking Fee
Returns resulting from customer ordering errors or overstocking are subject to a 20% restocking fee calculated on the total value of the returned products. Any freight or shipping charges incurred by Dunnage Systems Inc. in connection with the return will also be deducted from the refund amount.
4. Unauthorized Returns
All returns must be pre-authorized by Dunnage Systems Inc. before any product is shipped back. Unauthorized returns will be refused upon arrival and returned to the sender at their expense. To obtain a return authorization, contact our customer service team before shipping any product back to us.
5. How to Initiate a Return
To initiate a return or warranty claim, follow these steps:
Contact Dunnage Systems Inc. customer service by email at support@dunnagesystems.com or by phone at (870) 942-4830, Monday through Friday, 8:00 AM to 5:00 PM CST. Provide your order number, the product or products you wish to return, and the reason for the return. Our team will review your request and, if approved, issue a Return Authorization number along with return shipping instructions. Ship the approved products back to our facility using a trackable shipping method. Dunnage Systems Inc. is not responsible for returned packages that are lost or damaged in transit.
6. Refund Processing
Once your returned products are received and inspected at our facility, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days of receipt of the returned goods. Refunds will be issued to the original payment method used at the time of purchase. Please note that your financial institution may require additional processing time before the refund appears in your account.
Refunds will reflect the original purchase price of the returned products, less any applicable restocking fees and freight charges as outlined in this policy.
7. Damaged or Incorrect Shipments
If you receive a shipment that is damaged in transit or contains incorrect products, you must notify Dunnage Systems Inc. customer service no later than the next business day after receipt of the shipment. Please retain all original packaging and take photographs of any visible damage before contacting us.
Failure to report damaged or incorrect shipments within this timeframe may affect your eligibility for a replacement or refund. Dunnage Systems Inc. will arrange for replacement of damaged or incorrect products at no additional cost to you, provided the claim is submitted within the required timeframe.
8. Freight Shipment Claims
For orders shipped via freight carrier, it is your responsibility to inspect all packages at the time of delivery and note any visible damage on the carrier’s delivery receipt before signing. If damage is not noted on the delivery receipt at the time of delivery, Dunnage Systems Inc. cannot be held responsible for the freight claim.
All freight damage claims must be reported to Dunnage Systems Inc. no later than the next business day after receipt of the shipment. After this period, freight claims must be filed directly with the carrier.
9. Non-Refundable Items
The following are not eligible for refund or return under any circumstances:
Products that have been used, inflated, or installed. Non-stock and specialty items ordered to custom specifications. Products returned without prior authorization. Products returned after 60 days from the date of receipt. Shipping and freight charges on original orders, unless the return is due to a Dunnage Systems Inc. error.
10. Contact Us
For all return requests, warranty claims, or refund inquiries, please contact our customer service team:
Dunnage Systems Inc.
425 West Capitol Ave, Suite 209
Little Rock, Arkansas 72201
Phone: (870) 942-4830
Email: support@dunnagesystems.com
Monday through Friday, 8:00 AM to 5:00 PM CST